Frequently Asked Questions

Choosing your pieces

What is included in a set?

Each product page lists the exact number and type of ceramic pieces supplied. Table linens, furniture, food, cutlery, filters and other styling objects are not included unless expressly listed with the product.

Where can I confirm dimensions and capacity?

Contact us before ordering if you need an exact dimension, capacity or other detail that is not listed. A styling photograph explains a setting and does not replace a measurement.

Are the pieces suitable for an oven, microwave or dishwasher?

Do not assume appliance compatibility. Confirm the care instructions for your exact product before use. Avoid sudden temperature changes and stop using a piece if it is cracked or damaged.

Orders and delivery

When will my order arrive?

Processing normally takes 1–3 business days. Estimated transit is an additional 5–10 business days after dispatch. Delivery estimates are not guarantees; checkout must accept your destination.

How much is shipping?

Standard shipping is $5.99 for orders from $0.00 to $75.00. Free Shipping is available for orders $75.00 and above. At exactly $75.00 both options meet the stated bands; select Free Shipping where offered.

How can I track an order?

Use Track Your Order. When tracking is available, the tracking details are sent to the email address used at checkout.

Returns and help

What if an item arrives damaged?

Contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and advise the next step.

What is the return window?

Eligible unused items may be returned within 30 days after delivery, subject to the conditions in our Return and refund policy. Request instructions before sending anything back.

Can I change an order?

Use our Contact page promptly. Changes cannot be guaranteed once fulfillment begins.